SALES TERMS & REFUND POLICY
Last Updated: February 18, 2022
PLEASE READ THESE SALES TERMS + REFUND POLICY (“SALES TERMS”) CAREFULLY.
WHEN YOU PURCHASE ANY PRODUCTS FROM US, YOU AGREE TO THESE SALES TERMS. IF YOU DO NOT AGREE WITH THESE SALES TERMS, DO NOT PURCHASE OUR PRODUCTS.
Payments; Automatic Payments
All purchases are subject to availability and charged at the time of purchase, whether the items purchased are in stock or offered on a pre-order basis. If you are paying electronically (e.g., by debit card, credit card, PayPal, Venmo or other online payment account service), you grant us permission to charge your provided payment method for all amounts due, including any payment plan, subscription package, or other automatic payment options you have chosen, without any additional authorization, and you will receive an electronic receipt via email for all payments made. To the extent necessary for processing your payment, you authorize us to share your payment information and related instructions with our third-party service providers.
If we do not receive your payment in a timely manner, we may grant you a 48-hour grace period to pay all outstanding amounts in full. If you fail to pay the full amount due, we will cancel your order / terminate your access to any Products, but you will remain responsible for the full original purchase amount.
What items are returnable?
Jumpstart Coaching Session Services: A cash refund less the credit transaction fee is allowed if coaching services do not commence. Refunds much be requested within 14 days of initial purchase. Once services commence, no refunds are allowed.
Online and In-Person Workshops and Courses: A cash refund less the credit transaction fee is allowed for online and in-person workshops and courses prior to the start of the workshop or course per time indicated at time of course or workshop booking (i.e., within # of days of initial purchased). Once the course or workshop commences, no refunds are allowed.
Bulk Purchase Orders through Kathy Oneto Consulting & Coaching: Cash refunds are allowed for bulk book purchases within 14 days if books have not been shipped or upon receipt. Books that are returned must be returned in good condition without having been used. Shipping for returns must be paid for by customer and will be refunded upon receipt.
What items are NOT returnable?
Digital products
Other coaching, products, and services not indicated above
What’s the process for returns?
If you purchase returnable items online and your return is authorized, email info@sustainableambition.com to start the return process and to get confirmation of return.
When will I receive my refund?
Once your return has been accepted (for jumpstart coaching services, workshops, or courses) or after your returned book items are received and inspected by our team to ensure they are returnable, you’ll get your refund notice within 3 business days. Depending on bank processing times, it can take up to 2 weeks before those funds are returned to your account, which may be during your next billing cycle.
7 Day “Show Your Work” Guarantee
If you dive into using our products right away and they really aren’t right for you, send a note within 7 days after you received the products to info@sustainableambition.com, including (1) your completed work/photos of any issues you had when trying to use or implement our products, (2) a detailed description of why our products didn’t work for you, and (3) any other suggestions you have that might help us learn and improve. Once you’ve sent us all three pieces of feedback, we’ll give you a full refund, as long as you’ve met the clear 7-day deadline. If you don’t plan on jumping right in, please consider whether our products are right for you, as no refunds will be given after the deadline.
No Chargebacks
Because we have a clear No Refunds or Returns policy and Show Your Work Guarantee and you have agreed to these Sales Terms before purchasing our products, we will not permit any actual or threatened chargebacks from you or your credit card company. In the event that we receive a chargeback threat during or after your purchase or a chargeback is placed on your purchase, we will report your name, email, order date and amount, billing address, and a description of the incident to Equifax, Experian, and TransUnion credit bureaus, and to any other entity in our sole discretion, to ensure the incident is included in chargeback databases and delinquent account listings. That report may negatively impact your credit score, and we will require that you make a full payment of the chargeback amount plus any attorney fees or other expenses incurred in connection with the chargeback incident before we will remove you from those databases.
Paid Products For Personal Use By One Business Only
We grant you a one-time, single-user, non-transferable, non-exclusive license to download, view, copy, and print Products you have purchased (“Paid Products”) solely for personal use by one business. Selling, sharing, redistributing, licensing, sublicensing, or otherwise disclosing Paid Products to another individual, business, or any third party (including your friends or family members) is expressly prohibited. You may permit your employees, contractors, or other agents (collectively, “Agents”) to use the Paid Products solely for the purpose authorized in this section and on condition that you take precautions to ensure they do not sell the Paid Products in whole or in part, including entering into written agreements binding your Agents to terms at least as protective as these Sales Terms. You may not assign any rights or delegate any duties under these Sales Terms without our prior written consent.
In the event you or your employees or agents breach these Sales Terms you will pay us $10,000 USD, which you agree: (i) has been incorporated into these Sales Terms as a valid pre-estimate of damages that we will sustain which will not be capable of precise determination; and (ii) is not a penalty, but rather is considered the agreed-upon liquidated damages suffered as a result of your using or sharing the template outside of these permitted and expressly limited usage provisions.
Please Ask Before Using Or Sharing Our Products
We own, or have obtained a valid license to use, the intellectual property rights to all protectable elements in the Products, including without limitation, the logo, images, trademarks, service marks, design elements, layout, graphics, information, materials, documents, data, and text. We reserve all rights not specifically granted in these Sales Terms.
Please ask before using or sharing any of our Products, which you may do by submitting a request on our site’s Contact form or emailing info@sustainableambition.com. If we choose to grant you permission, we will provide specific instructions regarding what Products you may use or share and the ways in which you may use or share them, and you agree to comply with our instructions for authorized use. If you choose to use the Products outside our instructions for authorized use, you agree to cease all use immediately and take all actions we require within the timeframe we designate to protect our ownership rights in the Products.
Contact Us
We welcome any questions, comments, complaints, or requests you may have regarding our sales terms and refund policy. Please contact us by email or mail at: Kathy Oneto Consulting & Coaching, DBA Sustainable Ambition, Re: Sales Terms & Refund Policy, 1420 11th Avenue, San Francisco, CA 94122. Email to: info@SustainableAmbition.com.